Leadership

Outstanding leadership is the core of ACT's success. Our key executives embody vast experience and skill required to maximize recovery using strategies and efforts tailored to your portfolio.

Dale J. Van Dellen, Chief Executive Officer Our CEO and co-founder, Dale, has over 24 years of experience spanning every niche of collection and ownership operations. As CEO, his core responsibilities include proper development of management, ensuring ACT's financial stability, and providing staff with essential tools and resources to competitively succeed. Dale is actively involved in the company and ensures ACT is responsive to changing regulations and trends within the industry.

Donald G. Taylor, President Joining ACT in July of 2000, Don brings over 29 years of collection industry experience. In his role as President, Don is responsible for developing strategic plans for operational performance and adapts strategies to maximize opportunities and forecasting current trends within the marketplace. Don is instrumental in managing business operations and collection strategies, working on a personal basis to provide training and motivational seminars.

Lida Mansuryan, Controller Lida has been with ACT nearly since its inception, having joined the team back in 1994 as a general office administrator. Lida manages all facets of the Accounting Department with respect to the financial activities of the corporation. Supervising a talented staff in the accounts receivable and payable functions including the daily processors, Lida is also responsible for assisting with third-party financial and compliance audits.

Sam Shawwa, Vice President of Operations Sam has over 12 years experience in debt management solutions for various delinquent portfolios. As Vice President of Operations, Sam is responsible for the management, development, and performance of the collection teams and ensures the success of each contract based on its particular focus. Sam is a true team leader and focuses his attention daily to the success of the collection teams and their overall recovery performance.

Lynn Heineman, Vice President of Sales Lynn joined ACT in 2005 with over 13 years of sales and marketing experience in the collection industry. Lynn oversees ACT's Sales, Marketing and Client Support teams providing the necessary training and motivation for client satisfaction. Lynn's knowledge of the collection industry and her dedication to customer service continues to lead to strong long-term partnerships between ACT and its clients.

Bryan York, Information Systems Manager As Information Systems Manager, it is Bryan's responsibility to ensure fluid accessibility and steadfast security of ACT's collection management software, servers, website, communication systems and support systems. Mr. York has over 14 years experience in installation, configuration, and maintenance of a variety of sophisticated hardware thus keeping ACT's IT Department in a technologically advanced state.

Liz Lopez, Director of Human Resources Liz has been with ACT since 2006 and is responsible for all duties associated with employee benefits, compensation and employee relations. Working with department managers, Liz coordinates recruitment, development and retention programs necessary to keep ACT competitively staffed and trained.

Della Gardner, Quality Assurance Manager Della has been a part of the ACT team since 1997. Della and her staff work with operations personnel and IT systems staff to validate and verify compliance with applicable laws, regulations, and policies, as well as tracking and reporting instances of non-compliance, and assessing associated impacts and risk to ACT.